Payment Policy

At Thuy Linh Long Group, most transactions are carried out through project-based contracts rather than retail sales. This payment policy is established to ensure transparency, clarity, and fairness between the company and our customers/partners. Specific payment terms will be defined directly in each contract, depending on the project scope and value.

1. Payment Methods

The payment methods will be agreed upon and clearly stated in the signed contract, including:

Cash payment: Applied in specific cases, subject to mutual agreement.
Bank transfer: Company bank account details will be provided in the contract.
Other methods (if any): Depending on separate agreements with customers/partners.

2. Stage-Based Payments

The contract value is typically divided into multiple payment stages aligned with project progress.

Common milestones may include: initial deposit, progress payments during implementation, and final payment upon acceptance/handover.
The percentage of payment for each stage will be clearly specified in the contract to ensure fairness and transparency for both parties.

3. Payment Schedule Regulations

Customers are responsible for making payments on time according to the schedule and percentages stated in the contract.
Delayed payments may affect project implementation, and the company reserves the right to adjust the schedule or apply appropriate measures as per contract terms.
Payments are considered valid only when confirmed by the company’s accounting department.

4. Invoices & Documentation

For each payment, Thuy Linh Long Group will issue valid financial invoices in compliance with legal requirements.
Invoices and related documents will be prepared based on the information provided by the customer/partner in the contract.
Customers may request either electronic or paper invoices as needed.

5. Payment Security & Confidentiality

All information related to transactions, including bank accounts and payment data, is kept strictly confidential.
The company is committed to using payment information solely for contract execution and will not share it with third parties unless required by law.

6. Support & Complaint Resolution

For any questions or complaints related to payments, customers/partners are requested to contact the company’s accounting department.
We will review, reconcile, and respond within 03 working days upon receiving the request.
In case of discrepancies, the company will coordinate with the customer/partner to resolve the issue and ensure the rights of both parties.