Terms & Conditions

1. Introduction & Commitment

At Thuy Linh Long Group, we highly value data protection and customer privacy. This policy explains how we collect, use, share, and safeguard personal information when you visit falconautodoor.com or use our services. We are committed to managing all data transparently, ensuring security, and using it solely for legitimate purposes.

2. Scope of Application

This privacy policy applies to all customers, partners, and visitors of Thuy Linh Long Group’s website. It covers all methods of information collection, including online registration forms, quotation requests, service consultations, hotline or email contact, and any other interactions within our system.

3. Information We Collect

We may collect the following types of information:

Personal Information Provided by You: Full name, phone number, email, address, company name, and inquiry details.
Technical Information: IP address, device type, operating system, browser, cookies, and website browsing history.
Third-Party Information: In certain cases, we may receive information from partners (e.g., payment gateways, delivery services) to process orders or contracts.

4. Purpose of Data Usage

The information we collect may be used for:

Processing inquiries, quotations, or orders.
Providing installation, maintenance, and after-sales services.
Sending product updates or promotional offers (with your consent).
Analyzing data to improve user experience and service quality.
Complying with legal obligations.

5. Data Storage & Security

Personal information is stored within Thuy Linh Long Group’s internal management system and accessible only to authorized personnel.

We apply both technical and administrative measures to ensure data is not accessed, disclosed, altered, or lost without authorization.

Information will be retained until its intended purpose is fulfilled, unless longer retention is required by law.

6. Information Sharing & Disclosure

We do not sell or rent customer personal information to third parties. However, data may be shared in the following cases:

With service providers such as technicians, delivery partners, or payment gateways to complete transactions.
At the request of legal or regulatory authorities.
In the event of a merger, acquisition, or company transfer, data will remain protected under existing commitments.

7. Customer Rights

You have the right to:

Access, correct, or request deletion of your personal data.
Withdraw consent for data use in marketing activities.
Request a copy of information we hold about you.

All data-related requests will be handled within a reasonable timeframe and in compliance with applicable laws.

8. Cookies & Tracking Technologies

Our website falconautodoor.com uses cookies and tracking technologies to remember your preferences, analyze browsing behavior, and improve website performance. You may disable cookies in your browser settings, but this may affect your user experience.

9. Policy Updates

This privacy policy may be updated to reflect changes in operations or legal requirements. The latest version will always be published on our website. Continued use of our services after updates indicates your agreement with the revised policy.

10. Contact Information

For questions, feedback, or requests related to this privacy policy, please contact:

THUY LINH LONG TRADING & SERVICE CO., LTD
Official Distributor

Address: 243D Vuon Lai Street, Phu Tho Hoa Ward, Tan Phu District, Ho Chi Minh City, Vietnam
Phone: +84 28 2249 7999
Email: cuatudong24h@gmail.com

KUM YANG MATERIAL CO., LTD
Supplier

Address: 124-60, Myeongdong-ro, Hallim-myeon, Gimhae-si, Kyungsangnam-do, 50851, South Korea
Tel: +82-55-345-8380